In some cases, you want to ask website visitors to specify a location by submitting a map point. This article shows you how to place the Geo Location tool inside a Chatbot.

Selecting a place

There are many scenarios which might require a website visitor to submit a map location:

  • help customers find your business
  • identify a location for a pickup service
  • use map points to calculate travel distance

1 Opening the Message block

You place a Geo Location request inside a Message block.

  1. Go to the Builder page.
  2. Locate the Bot you want to edit and then click Edit on the toolbar. The Builder page displays.
  3. Locate the Message block that will contain the user response.
  4. Click the Message block. The Message panel displays.
  5. Click Add to insert a new message line.
  6. Type a sentence that asks visitors to select a map point.
Geo location user response tool

2 Inserting the Geo Location tool

You place the Geo Location tool inside a Chatbot by opening the User Response panel.

For this article, we assume a hotel uses the Chatbot to help guests find the property. Guests submit their location and then hotel staff send directions.

  1. Click User Response at the bottom of the Message panel. The User Response panel displays.
  2. Click the box beside Input Type. A drop-down menu displays.
  3. Select Geo Location. The location finder displays on the page.
  4. Click Continue. The Message panel displays.
  5. Click Save.

3 Previewing the Chatbot

After placing the Geo Location tool inside one Message block, you can preview the results.

Users are shown a map. They move the map until the pin shows their exact location. When finished, they click the Submit button. Their map location is sent to you via the Chatbot.

4 Customizing the request

The User Response panel has 2 customisation features.

1 User can skip

  • Click this toggle if you want to make the selection optional rather than required. In most cases, this option won’t be used because you want users to make a choice.
  • The toggle places a blue button near the bottom of the Chatbot (see image below).
skip button for Geo Location

2 Legal Consent

  • Click this toggle if you want to add a statement to the Chatbot that verifies a website visitor agrees to your privacy policy.
  • For more information see: Adding Legal Consent.
image with legal consent and User skip options

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