Once your Chatbot has been built, the conversation with a user comes to a logical end. This article shows you how to place the End Chat tool inside a Chatbot.

End result

When you activate End Chat, the appearance of the Message block on the Builder page is different. Message blocks normally have a red node on the bottom of the block. The End Chat user response places a black node on the bottom of the block. A black node cannot be connected to another Message block.

End Chat user response black node

1 Opening the Message block

You place the End Chat tool inside a Message block.

  1. Go to the Builder page.
  2. Locate the Bot you want to edit and then click Edit on the toolbar. The Builder page displays.
  3. Locate the Message block that will contain the user response.
  4. Click the Message block. The Message panel displays.
  5. Click Add to insert a new message line.
  6. Type a sentence that tells users this is the end of the Chatbot conversation.
End Chat display on Message block

2 Inserting the End Chat tool

You place the End Chat tool inside a Chatbot by opening the User Response panel.

For this article, we assume a hotel uses the Chatbot to communicate with guests.

  1. Click User Response at the bottom of the Message panel. The User Response panel displays.
  2. Click the box beside Input Type. A drop-down menu displays.
  3. Select End Chat.
  4. Type text in the Goodbye Message box (optional).
  5. Insert a link if you want to activate the Redirect URL (optional).
  6. If you add a link for the Redirect URL, enter a time delay.
  7. Click the Share Icons toggle (optional).
  8. Click Continue. The Message panel displays.
  9. Click Save.

The End Chat panel includes 2 features discussed in other articles. For more information, see:

3 Previewing the Chatbot

After placing the End Chat tool inside one Message block, you can preview the results.

4 Customizing consent

Legal Consent

  • Click this toggle on the User Response panel if you want to add a statement to the Chatbot that verifies a website visitor agrees to your privacy policy.
  • For more information see: Adding Legal Consent.

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