This article shows you how to create a Chatbot user response by adding cards. A card is a visible display device that contains an image, a link, and a small amount of text. The purpose of a card is to present visual options to potential customers. If website visitors click an image, they move further down the sales funnel.

  • A user response takes place when the Chatbot asks a website visitor for information. That request could be text input, selecting a menu item, or choosing a day on a date picker. Clicking a card is just one kind of user response.

End result

A Chatbot with cards might look like the image below. Typically, the Chatbot contains a bundle of 2-4 cards that display like a slider.


1 Opening the Message block

You place a user response inside a Message block.

  1. Go to the Builder page.
  2. Locate the Bot you want to edit and then click Edit on the toolbar. The Builder page displays.
  3. Locate the Message block that will contain the user response.
  4. Click the Message block. The Message panel displays.
  5. Click Add to insert a new message line.
  6. Type a sentence that asks visitors to respond to a prompt.

The image below shows a Message panel with 3 message lines. The blue box in the top right corner tells us that no user response has been set up for this Message block.

User Response & Message Panel Indication

2 Opening the card template

You create and place cards inside a Chatbot by using a card template.

  1. Click User Response at the bottom of the Message panel. The User Response panel displays.
  2. Click the box beside Input Type. A drop-down menu displays.
  3. Select Cards.
  4. Click the + Add button. A Card template displays on the screen.
User Response_Cards

3 Creating a card template

You can create a card with the tools on the card template.

  1. Click the grey box to insert an image. For more information, see Adding an Image.
  2. Click Card title and then enter a unique name that describes the card’s content.
  3. Click the Body and then add descriptive text.
  4. Click the Footer and add a small amount of text, like a call to action (e.g. Order Now).
  5. Click and drag the Move button (3-bar icon) to change its display order when you have more than one card.
  6. Click the link button and then paste in a URL to add a link to the card. A new page opens when a site visitor clicks any part of the card.
  7. To remove a card from the display, click. Delete (red X).
  8. When finished, click Continue.
  9. Click Save on the User Response panel.
User Response_Cards

4 Previewing the cards

After creating a card inside one Message block, preview the results.

  1. Got to the Builder page and open the Bot.
  2. Click Preview in the menu.
  3. The Bot displays in the right side of the screen.

5 Customizing cards

The User Response panel has 2 customisation features.

1 User can skip

  • Click this toggle if you want to make button selection optional rather than required. In most cases, this option won’t be used because you want users to make a choice.
  • The toggle places a blue button near the bottom of the Chatbot (see image below).
Input Skip Button

2 Legal Consent

  • Click this toggle if you want to add a statement to the Chatbot that verifies a website visitor agrees to your privacy policy.
  • For more information see: Adding Legal Consent.
User Response_Buttons

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