This article shows you how to add 3 kinds of formatting to text inside a Message block.

The 3 formatting types are:

  • emojis
  • links
  • styling (e.g. bold and italic)

Each formating tool is describe below.

1 Opening a Message block

Text is formatted in a Message block.

  1. Go to the My Bots page.
  2. Locate the Bot you want to edit and then click Edit. The Builder page opens.
  3. Click a Message block. The Message panel displays.
Text to format

2 Inserting an emoji

  1. Click one time a message line with text. A smiley face displays.
  2. Click the smiley face. The face changes to an X and then the emoji finder displays.
  3. Scroll up and down the finder.
  4. To insert an emoji in the message line, click an emoji once.
  5. Add multiple emojis to a message line, if required.
  6. Click the X in the message line to close the emoji finder.
  7. Click Save.


  1. Type a keyword in the Search box to find emojis related to a topic.
  2. Click an emoji at the top of the finder to see emojis sorted by category.


  1. To delete an emoji from a message line, click the Backspace button on the keyboard.
Inserting emojis

3 Inserting a text link

You can add a link to text in a message line.

  1. Use the mouse pointer to highlight the text that will get a link. A menu bar displays.
  2. Click the # button on the menu bar. The link panel displays.
  3. Paste or type the URL.
  4. Click the check mark to insert the link. The link panel closes. Text with an active link display with a different colour.
  5. To verify the link, hover the mouse pointer on the text with a link. If the link is active, a black box with the URL will display below the text.

Removing a link

  1. Highlight the text and spaces that are linked. The menu bar displays.
  2. Click the # button. The link panel displays.
  3. Click the X button. The link is removed and the link panel closes.
  4. To verify the link has been fully removed, slide the mouse pointer across the text. If a box with the URL displays, the link is still active; look for a link on a space between words or punctuation.
Saving the inserted link

3 Adding text style

You can add style elements to text in a Message block. The style elements are:

  • bold
  • italic
  • underline
  • H2 and H3 (increases font size for all text on a message line)
  • blockquote (indents text on left and right side of the message box; visible on Preview)
  • strike through
  1. Use the mouse pointer to highlight the text that will get a link. The menu bar displays.
  2. Click on a style element. The text is changed accordingly.
  3. Click any space on the Message block to close the menu bar.
  4. Click Save.

Remove style elements

  1. To remove any style element, highlight the text and repeat the process. For example, to remove Bold, highlight the text, and click B on the menu bar.
  2. Click Save.
Editor popup

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