This article shows you how to move a message line inside a Message block. Moving a message line is a time-saving tool when you want to change the presentation order of content in your Chatbot.

  • Note: a Message block is different from a message line. A Message block looks like a square, it appears on the blue Builder workspace and holds content. That content includes messages, which are lines that display text, images, GIFs, or video content.

For more information about messages, see:

1 Opening a Message block

The first step is to open a Message block.

  1. Go to the Builder page.
  2. Locate the Bot you want to edit and then click Edit on the toolbar. The Builder page displays.
  3. Locate the Message block you want to edit.
  4. Click the Message block. The Message panel displays.
Message block with 3 line t ext and 1 image

Preview

The image below shows how the Bot appears to website visitors.

preview Chatbot with image

2 Moving a message line

  1. Locate the message you want to move.
  2. Click and hold the Move icon (3 bars) on the toolbar. The pointer changes to arrows.
  3. Drag the message (its toolbar moves, too) to the new position.
  4. Release the mouse. The message is in its new position.
  5. Click Save.
message block move message line

Preview

The image below shows the Bot with the image in a new position.

preview Bot with moved image

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